COMPLIANCE & LEGAL POLICIES

Genius Education & Travel Services (Pvt.) Limited

Website: https://gets.net.pk/
Business Operating Licence No.: LHR/6246
Country of Registration: Pakistan
Effective Date: 28 September 2026

1. COMPANY PROFILE & PRODUCTS AND SERVICES

Genius Education & Travel Services (Pvt.) Limited is a Pakistan-based travel and tourism services company providing travel assistance, visa application support, airline ticketing, accommodation, Umrah packages and related travel services to individuals, families, business travellers and pilgrims.

The company operates under Department of Tourist Services (DTS) travel agency licence No. LHR/6246.

Our website enables customers to explore our services, submit service requests and make payments for services purchased directly from our company.

Our Products and Services

Visa Assistance and Application Processing

We provide administrative assistance for tourist, visit, business, family, study and other eligible visa applications. Services include application form assistance, document preparation, document review and guidance regarding relevant application requirements.

Visa approval, processing times and immigration decisions are solely determined by the relevant embassy, consulate or immigration authority. We do not guarantee visa approval or entry into any country.

Invitation Letters and Supporting Documents

We assist eligible customers with genuine invitation letters and supporting documentation for tourist, business, family and visit visa applications, subject to verification and availability of the relevant host or issuing party.

Invitation letters do not constitute visas or guarantee visa approval.

Umrah and Pilgrimage Packages

We arrange Umrah-related travel services, which may include visa assistance, hotel accommodation in Makkah and Madinah, airline tickets, transportation and other services expressly included in the selected package.

Package prices, inclusions, travel dates, hotel categories and cancellation conditions are disclosed in the relevant quotation or booking confirmation.

Airline Ticketing

We facilitate domestic and international airline reservations and ticketing, subject to airline availability, fare rules, baggage allowances and applicable airline cancellation and amendment conditions.

Hotel and Accommodation Reservations

We assist customers with hotel bookings and accommodation arrangements in Pakistan and international destinations. Reservations are subject to availability and the terms of the relevant accommodation provider.

Tours and Travel Packages

We offer travel planning assistance, holiday packages, sightseeing tours, customised itineraries and travel arrangements for individuals, families and groups.

Travel Insurance Assistance

We facilitate travel insurance arrangements through relevant insurance providers or authorised intermediaries, where applicable. Insurance coverage, exclusions, premiums and claims are determined by the issuing insurer.

Pricing and Payment

Prices are quoted in Pakistani Rupees (PKR) or another expressly stated currency, as applicable. The applicable charges, service details and package inclusions are disclosed before payment.

Online payments are accepted exclusively for genuine services provided or arranged by Genius Education & Travel Services (Pvt.) Limited.

We do not provide banking, lending, money transfer, remittance, cash withdrawal or third-party payment processing services through our merchant account.

2. TERMS & CONDITIONS

General Terms

These Terms & Conditions govern the use of our website and the purchase of services from Genius Education & Travel Services (Pvt.) Limited (“GETS”, “we”, “us” or “our”).

By using our website, placing an order or making a payment, customers agree to these Terms and the applicable service-specific conditions.

Orders and Customer Information

Customers must provide accurate and complete personal, passport, travel and booking information.

Customers are responsible for checking the accuracy of names, passport details, travel dates, destinations and other booking information before confirming an order.

We may request supporting documents or additional information where reasonably necessary to provide a service, verify a transaction or meet applicable legal and supplier requirements.

Pricing and Payments

All applicable prices, service charges, taxes and third-party costs will be disclosed before payment.

A payment is considered received when confirmed by the relevant payment service provider or our authorised business bank.

Payment confirmation does not, by itself, constitute confirmation of a visa, airline ticket, hotel reservation, insurance policy or other third-party service. Relevant confirmation will be issued separately.

Customers must use payment methods they own or are authorised to use.

Visa and Immigration Disclaimer

All visa applications are subject to the rules and decisions of the relevant embassy, consulate or immigration authority.

GETS does not guarantee visa issuance, approval, processing time, immigration status or entry into any country.

Government, embassy, application centre and other third-party fees are subject to the refund conditions of the relevant authority or supplier.

Customers are responsible for ensuring that their documents and information are genuine and accurate and that they meet the relevant travel and immigration requirements.

Third-Party Services

Airline tickets, hotel bookings, transportation, insurance and other supplier services are subject to the applicable third-party terms and conditions.

Availability, prices, schedules and package inclusions may change before confirmation.

We will communicate material changes and assist customers in accordance with the relevant supplier conditions and our Cancellation & Refund Policy.

Customer Responsibilities

Customers must not use our services for fraud, false documentation, unlawful immigration activity, money laundering, impersonation or any prohibited purpose.

We reserve the right to decline or suspend orders involving incomplete information, suspected fraud, unauthorised payment methods or unlawful activity, subject to applicable law.

3. CANCELLATION & REFUND POLICY

Genius Education & Travel Services (Pvt.) Limited is committed to transparent cancellation and refund procedures.

All cancellation and refund requests are assessed according to the service purchased, the stage of processing, the supplier’s conditions and the terms disclosed before payment.

Visa Assistance Services

Customers may request cancellation before work on their application begins.

Where cancellation is accepted before any service work or third-party commitment has commenced, the payment will be reviewed for a refund, subject to any charges expressly disclosed and lawfully incurred.

Once document review, application preparation, submission, appointment booking or other agreed work has commenced, charges for services already performed may be non-refundable to the extent disclosed and permitted by law.

Government, embassy, application centre and other third-party fees are subject to the relevant authority’s refund rules.

Visa refusal, rejection or delay does not automatically entitle customers to a refund of completed service charges or non-refundable third-party fees.

Invitation Letters and Documentation

Cancellation requests must be submitted before the requested documentation has been prepared or issued.

Once the service has been completed or the documentation issued, the relevant service fee may be non-refundable, except where required by applicable law or where the service was not delivered as agreed.

Airline Tickets

Airline ticket cancellations, changes and refunds are subject to the fare rules and conditions of the issuing airline.

Some fares are non-refundable or subject to cancellation charges, administrative fees or fare differences.

Where an airline approves a refund, the amount payable will be determined by the airline’s decision, applicable deductions and disclosed service charges.

If an airline cancels a flight or approves a refund, we will assist the customer with the applicable refund process.

Hotel Bookings, Umrah Packages and Tours

Hotel bookings, Umrah packages, tours and travel arrangements are subject to the cancellation conditions disclosed at the time of booking.

Non-refundable accommodation rates and confirmed supplier commitments may not be eligible for refunds.

For Umrah packages, the booking confirmation and supplier conditions determine the cancellation and refund eligibility of visa, hotel, ticketing, transportation and other components.

Any package-specific non-refundable conditions must be disclosed before payment and are subject to applicable law.

Travel Insurance

Insurance cancellation and premium refunds are governed by the terms of the issuing insurance company and the applicable policy.

Insurance claims and coverage decisions are determined by the insurer.

Failure to Deliver a Service

If GETS is unable to deliver a paid service and cannot reasonably provide an agreed alternative or rescheduling, the customer will be offered an appropriate refund for the undelivered service amount, subject to applicable law and valid supplier arrangements.

Refund Procedure

Customers must submit refund requests through our official website contact channels and provide their name, order or booking reference, payment date, transaction amount and reason for the request.

We may request additional information to verify the transaction.

Approved refunds will normally be returned through the original payment method wherever supported by the payment service provider and applicable payment rules.

Refunds will not be redirected to unrelated third parties or alternative accounts without appropriate verification and approval.

Refund processing times depend on the payment provider, acquiring bank, issuing bank and relevant supplier.

Customers may contact their bank or payment provider regarding payment disputes in accordance with applicable procedures.

4. PRIVACY POLICY

Information We Collect

Depending on the service requested, we may collect customers’ names, dates of birth, contact details, residential addresses, CNIC and passport information, travel documents, booking details, itinerary information and relevant supporting documents.

We may also receive transaction references, invoice details, payment amounts, currencies and payment status information from our payment service providers.

We collect information reasonably necessary to provide our services, process transactions, verify orders and meet applicable legal requirements.

How We Use Information

Customer information may be used to:

• Process visa assistance requests and travel bookings.

• Prepare documents and coordinate with relevant service providers.

• Verify customer identity and prevent fraudulent transactions.

• Confirm payments, issue invoices and process eligible refunds.

• Communicate booking updates and customer support responses.

• Maintain accounting and transaction records.

• Comply with applicable legal and regulatory requirements.

Sharing of Information

Where necessary to provide a requested service, relevant information may be shared with embassies, consulates, immigration authorities, airlines, hotels, travel operators, insurance providers, payment gateways, acquiring banks, professional advisers and competent authorities where legally required.

Information is shared only to the extent reasonably necessary for the relevant purpose, subject to applicable requirements.

Payment Card Security

Online payments are processed through authorised third-party payment service providers.

Where a hosted payment page is used, customers enter payment card details directly into the payment provider’s interface.

GETS does not request customers to disclose their card PIN, OTP or card security code through email, telephone, WhatsApp or ordinary website forms.

Payment information is handled in accordance with the applicable payment provider’s security arrangements and requirements.

Data Security and Retention

We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse or disclosure.

Access to customer documents should be restricted to authorised personnel who require the information to perform their duties.

Information is retained for as long as reasonably necessary to provide services, maintain business records, resolve disputes and comply with applicable legal or regulatory requirements.

When information is no longer required, it will be securely deleted, destroyed or anonymised where reasonably practicable and permitted by law.

International Transfers

Some travel services require customer information to be shared with overseas airlines, hotels, travel operators, insurers or immigration authorities.

Such information may be transferred to the relevant destination or service provider where necessary to fulfil the customer’s request, subject to applicable requirements.

Customer Privacy Requests

Customers may contact us to request access to or correction of their personal information, subject to identity verification and applicable legal requirements.

Requests for deletion or restriction of information will be assessed in light of applicable record-retention and legal obligations.

Cookies and External Websites

Our website may use cookies or similar technologies to support functionality, maintain preferences and improve website performance.

External websites and service providers linked from our website are governed by their own privacy policies.

5. COMPLIANCE, ANTI-FRAUD & ACCEPTABLE USE POLICY

Business and Licensing

Genius Education & Travel Services (Pvt.) Limited operates as a travel agency in Pakistan under the applicable travel and tourism regulatory framework.

Business Operating Licence No.: LHR/6246.

We undertake to provide accurate company, registration and licensing information to our payment service providers and competent authorities when required.

Legitimate Transactions

Our online payment facilities are used exclusively for genuine customer orders and services provided or arranged by our company, including visa assistance, invitation letters, Umrah packages, airline tickets, hotel bookings, tours and other disclosed travel-related services.

Each payment must relate to a genuine service request, invoice, booking or order.

We maintain appropriate business, booking, invoice, transaction and service fulfilment records.

Prohibited Activities

Our payment facilities must not be used for:

• Money laundering, terrorist financing or unlawful financial activity.

• Fraudulent, deceptive or fictitious transactions.

• Unauthorised use of another person’s payment card or credentials.

• Processing payments on behalf of unrelated third-party merchants.

• Fraudulent visa documents or fabricated invitation letters.

• Circumvention of payment provider controls or transaction restrictions.

• Transactions designed to disguise the source, ownership or purpose of funds.

We do not provide money transfer, remittance, lending, banking or cash withdrawal services through our merchant payment facility.

Customer Verification

We may request appropriate identification, booking information, payment confirmation or supporting documentation where reasonably necessary to verify an order or investigate suspected fraud.

Where information is incomplete or a transaction appears suspicious, we may request clarification, delay processing, decline an order or refer the matter to the relevant payment provider or competent authority, as permitted by law.

Transaction Security

Customers must be authorised to use the payment method submitted for a transaction.

We use payment processing facilities provided by our authorised payment service provider and follow applicable merchant instructions and security requirements.

We will cooperate with reasonable transaction verification, fraud investigation and chargeback procedures.

Refunds and Chargebacks

Refunds are handled under our published Cancellation & Refund Policy.

We maintain appropriate records of payments, cancellations, approved refunds and service delivery.

Where a payment dispute or chargeback is received, we will investigate the matter and provide relevant supporting records to the payment provider within the applicable time limits.

We will not knowingly submit false or misleading information in connection with a payment dispute.

Recordkeeping and Cooperation

We maintain appropriate business, booking, invoice and transaction records in accordance with applicable requirements.

We will cooperate with our payment service provider, acquiring bank and competent authorities in relation to lawful verification, audit, fraud prevention and compliance requests.

Customer information is handled in accordance with our Privacy Policy and applicable legal requirements.

6. CUSTOMER SUPPORT, CONTACT & COMPLAINTS POLICY

Customer Support

We provide assistance regarding our services, bookings, payments, cancellations, refunds and other customer concerns.

Customers may contact us regarding:

• Service enquiries and quotations.

• Visa application and documentation assistance.

• Booking and payment confirmation.

• Cancellation and refund requests.

• Payment disputes and complaints.

• Suspected unauthorised transactions.

How to Submit a Complaint

Customers should submit complaints through the official contact details published on our website.

Please provide your full name, order or booking reference, payment date, transaction amount and a brief description of the issue.

Customers should not include full payment card details, PINs, OTPs or card security codes in their complaints.

Complaint Handling

We will acknowledge and review complaints within a reasonable period.

Where additional information is required, we may contact the customer to obtain relevant details.

We will investigate the matter, communicate the outcome and take appropriate corrective action where warranted.

Payment disputes and chargebacks will be handled in accordance with the relevant payment provider’s procedures.

Unauthorised Transactions

Customers who suspect an unauthorised card transaction should promptly contact their card-issuing bank and notify us through our official contact channels.

We will cooperate with the relevant payment provider and provide appropriate transaction records as required.

7. GOVERNING LAW AND POLICY UPDATES

These policies are governed by the applicable laws of Pakistan.

Any dispute will be handled by the competent courts or authorities having jurisdiction under applicable law.

Nothing in these policies limits any mandatory consumer rights or other rights available under applicable law.

We may update these policies to reflect changes in our business operations, services, payment arrangements or applicable legal and regulatory requirements.

The latest version and its effective date will be published on our website.

Customers are encouraged to review these policies before placing an order or making a payment.

8. OFFICIAL COMPANY CONTACT INFORMATION

Genius Education & Travel Services (Pvt.) Limited

Business Operating Licence No.: LHR/6246

Website: https://gets.net.pk/

Official Email: As published on our website.

Official Telephone: As published on our website.

Registered/Business Office Address: As published on our website.

For customer support, payment enquiries, complaints, privacy requests and cancellation or refund assistance, please use the official contact details published on our website.

---

End of Compliance & Legal Policies

Last Updated: 28 September 2026